Frequently Asked Questions
Everything you need to know about your favorite functional fashion.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that items marked as final sale are not eligible for returns or exchanges.
How do I clean my Itzy Ritzy bag?
For minor spills, we recommend spot cleaning with a damp cloth and mild detergent. For deep cleaning, please refer to the specific care label inside your product, as methods vary by material.
Do you offer international shipping?
Yes, we ship to many countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options like Afterpay and Shop Pay to make your shopping experience seamless.
Do your products come with a warranty?
We stand by the quality of our gear. All Itzy Ritzy products are covered by a limited 180-day warranty against manufacturer defects from the date of purchase.